Refund policy
Overview
At FruitFork.site, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery for eligible purchases.
By placing an order on our website, you agree to the terms outlined in this policy.
Eligibility for Returns
To qualify for a return:
- The request must be submitted within 30 days of delivery.
- The item must be returned in acceptable condition.
- Proof of purchase is required.
- Products must not be intentionally damaged, altered, or misused.
Free Return Shipping
We provide free return shipping worldwide for eligible returns.
To initiate a return, please contact our customer service team:
Email: DrososKorunow9@hotmail.com
Phone: +1 (214) 382-1390
Once approved, detailed return instructions will be provided.
Refund Process
After the returned item has been received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method used during purchase.
Refunds generally appear within 5–10 business days depending on your financial institution.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos of the product and packaging
We will review the issue and provide an appropriate resolution, including replacement, exchange, or refund.
Order Cancellation
Orders may be canceled before shipment. Once an order has been shipped, cancellation may no longer be possible.